It is a pleasure to deal with Mark Maclay. He has always been the consummate professional; informative, courteous, and most important to us, never high pressure. Although we've chosen to purchase our Jetta when the lease expires, it is entirely possible we may be in the market again one day for a new VW, and Mark will be our first stop.

Regards,

Ed,

My experience with Bernardsville VW has been very positive to date, especially my experience with Dan Kovacs. As you might imagine I did some research and I visited other VW dealers. Although I could have obtained the same vehicle elsewhere for the same price or better, I preferred dealing with Dan. He addressed all my concerns in a professional way and I did not get the hard sell that I am uncomfortable with.

I look forward to our relationship.

David O’Connor

of Convent Station, NJ

New '09 Volkswagen Passat Wagon Owner

Ed,

I appreciate the follow up. As usual, my satisfaction with the vehicle and with the entire transaction is a “perfect 10” across the board. We love the Jetta. Mike did a super job handling the deal. And Tom Puco was helpful and a pleasure to work with...as he was last time.

You guys at Bernardsville VW do great work...upstairs and downstairs That’s why I keep coming back. Quality wins every time

Thanks again for everything.

Tom McCabe
of Far Hills, NJ

New 2009 Volkswagen Jetta Owner

Check out what VW forwarded us after they follow-up on one of our newest clients...

CUSTOMER STATED THIS WAS HER THIRD JETTA AND SHE ENJOYS DRIVING IT. SHE PURCHASED THIS VW ONLINE. SHE STOPPED ON HER WAY FROM WORK AND SHE TEST DROVE THIS MODEL. SHE WENT HOME AND THINK ABOUT IT OVERNIGHT. SHE PURCHASED THE VEHICLE THROUGH EMAIL NEGOTIATION.

Susan Zolandz
New '09 VW Jetta Owner

Mr. Levinstone -- responding to your email inquiry, my experience with Bernardsville VW was superb. Via email, I corresponded initially with Cara Baldesterre and Mark Maclay. They were prompt and very responsive, and we quickly reached agreement in principle on the TDI sedan that met my needs - exactly the equipment I wanted, not more nor less. They were both extremely professional.

When I arrived in person, Jared Strowbridge assisted me with a test drive and paperwork. Jared is very professional, clearly passionate about VWs and the perfect balance of offering valuable information and insights about the TDI without any "salesman smarminess". He was great to work with and to close the transaction. I would not hesitate to contact Jared or Mark or Cara the next time I am in the market for a VW, and will recommend them to any acquiantances as well.

Regards, Glenn

of Hopewell, NJ

'09 Jetta TDI Owner

I have a great experience at vw in Bernardsville. Jared was very helpful. I was very happy with his service.

Thank you

Michele

of Hillsborough, NJ

VW Jetta Sportwagen Owner

My husband and I purchased our new Tiguan through Mark Maclay. He was really amazing! The customer care he gave us was top notch! We visited several other dealerships and hands down, the service we received from your car dealership was the best!

We look forward to doing business with your dealership and really like the car so far!

Sincere thanks,

Karen & Cam Witt

Of Basking Ridge, NJ

New 2009 Tiguan Owners

Your service department...is outstanding.

I live in Hopatcong, and while it would be easier for me to drive 20 minutes to XXXXX and be made to feel like an idiot, I choose to drive 45 minutes to you folks because I know that here, I am treated like a human and that my business matters. I think you should know how many times your service department has gotten me out of a sticky situation.

First let me say I am on my THIRD Volkswagon. I have gotten all three from XXXXX Motors.

Several years ago, after a good freeze, my window became stuck. I hit the power window button and *poof!* it came out of the clamps. I had a brand new baby and was using my car for work, so driving with a window down in 20 degree weather was not an option. I called XXXXX, and I explained that I had a bit of an emergency. My window was stuck down, it was February, and I had an infant in the back seat. They told me, quite frankly, that they had a lot of emergencies and it would take several days before they could look at my car. I started to cry (could have been hormones, but I was pretty upset at how I was treated...) and called Bernardsville VW. Still crying, I explained my situation. Without hesitation, the man who answered told me to come down immediately. I did. I bundled up my son and myself, and drove on down. They took my car in, fixed the problem, and I was out the door in 15 minutes.
That was hardly my last experience of that type. It happened again earlier this year. I was having engine problems, again I called XXXXX, again I was spoken down to, again I cried and hung up on them (I know THAT time was not hormones...) and called Bernardsville. Again crying, and again I was told to come right down. I was treated very well upon arrival by your service advisor Joe, and all problems were again fixed promptly.
This morning I found myself in another jam with my car. This time, I knew not to bother calling Trend. I immediately called Bernardsville. I again spoke with Joe, who was again extremely helpful and professional (give that man a raise...) as well as understanding of my complicated situation with work. I spent the better part of the morning in your service center, but Joe was always keeping me updated as to the status of my car, and my now almost four year old son was happy in your play area (more dealerships need those!!!). In the end, the problem was fixed WAY faster than I could have expected from "other" people, and I felt compelled to tell you that again, after many times over the last almost four years, your service department has helped me and gone above and beyond what is normally expected of customer service. They are all a credit to your dealership and should be applauded.

In thirteen months, my lease is up. Expect me in your sales department.

Sincerely,

Amanda Hornick

So far I am very pleased with everything

Jared is great was very helpful. I would recommend him to all.

Michele Patanio

of Hillsborough, NJ

'09 VW Jetta Sportwagon Owner

Mike,

I just wanted to send a note of thanks for all you've done to help my mom with her new car. Taking the mats to her and putting her license plates on for her was definitely going beyond what is expected from sales people now a days. She told me that she was quite impressed with your professionalism and courtesy for "such a young man".

Thanks again so very much and I wish you the best of luck in your future endeavors.

Karen Houser

Hi Ed,
I wrote to apologize for my confused and chaotic behavior last week....of course, you phone me in Buffalo at the B&B and faxed me the applications for a new car. We were so stressed with the move in of our daughter, purchase of furniture...

Thanks so much for your help and patience. Congratulations for a very effective email response system. It is the best I have seen.

Sincerely,
Susan Schlessinger
Zürich

...dealing with Bernardsville VW is a true pleasure.

This is the second time that I have worked with Bill Gaffney and once again he listed and gave me exactly what I wanted and could afford. At no times did I feel I was being sold to or being asked to spend more money that I wanted. The other pleasure is that what Bill said he could do he did...in terms of trade in etc. I knew what price I was committing to and when I went to sign the papers sure enough it was what I expected.

So thank you one and all and here's wishing you a Happy New Year

Regards

Rowland Dickens of Mendham, NJ

'09 VW Routan Owner

Working with Mr. Dan Kovacs was very easy and satisfactory. He provided excellent service and thus my experience was excellent. Thank you for working with me so pleasantly despite my inconvenient schedules.

Happy new year.

Grace Park
of Linden, NJ
'09 Volkswagen Jetta Owner

Everything went smoothly and service was met. The vehicle was worth the 5 hour trip from my house.

Carlos from Medford, MA

Volkswagen Jetta TDI Owner

I cant not thank you enough for you patience and assistance in purchasing my new car. I was treated with respect and courtesy. I did go to other dealerships and even though it is a farther drive for me the service and courtesy I received and your willingness to work with me made me purchase from your dealership. I would highly recommend both of you to my friends and family. You guys were straight forward no games and did what needed to be done. A+ from my perspective.

Regards

Heather
of Somerset, NJ
New Volkswagen Jetta Owner

My recent sales experience at BWV went very well. Peter is an excellent sales person.

He helped me every step of the way.

Thanks again.

Rob

from Basking Ridge, NJ

New '09 GTI owner

I just wanted to let you know that I had a great experience purchasing my 2008 New Beetle at Barnardsville VW -- I absolutely LOVE the car! Peter was very helpful and patient, and the purchase was relatively pain-free. I'm still amazed that I walked in at 5:30 pm and drove away in my new auto by 8:30 pm. That's farfegnugen!

Thanks again -- see you soon for my plates and service.

Regards,

Shari Linnick of Brooklyn, NY
'08 Volkswagen Beetle Owner
 

The personnel at Bernardsville VW were very helpful in showing me the features of my new car and getting me on the road in no time! Thank you.

Regards,

Christopher Wohlleb of Berkeley Heights, NJ
'09 VW Routan Winner

Bill you did a fabulous job everyone and everything was excellant exceeding our expectations.

Tony and Lauren Sarno
 

Everyone was great and my daughter is so excited to pick up her first car, This is why it is our third VW!!! Many thanks, Susie Delaporte

Hi Ed,

I stopped in the showroom a few weeks ago. I was looking at the VW Tiguan.

Jared was my sales rep there. He was wonderful. He gave me a full tour of the vehicle and offered a test drive. I explained that My lease is not over until march, so I'm not ready to purchase yet, but he was very thorough I'm making sure I fwlt good about your car.

I'm currently lookin at saturn vue, your vehicle and possibly a mazda cx7.

Honestly the VW was not a serious choice of mine after stopping by another

VW dealer in the area. I gave VW a second chance and I'm glad I did.

Bernardsville is a bit out of the way for me but, If I buy the tiguan I'm

definatly going to come to bernarsdville and to jared. Thanks

Annette Papa

Dear Tony:

It was a pleasure meeting you again on Friday evening and both Tracey and I just wanted to write to let you know how pleased we are with our recent VW buying experience at your dealership. Jared Strowbridge demonstrated his comprehensive product knowledge and attention to detail during every step of the purchasing process with a priority of making sure our purchase decision met our needs rather than just “making another sale”. The casual but professional sales approach goes unmatched compared to any other car buying experience we have had in the past. In addition, Jared’s technical expertise on car performance, power train details, and overall car features was more than impressive. It is evident that Jared believes in the VW products and has enthusiasm for what he is selling.

With having the experience of buying several new cars in the last 20 years, we now have a new appreciation for “quality” service as it relates to dealership differentiation. The finer details and service packaging that your dealership offers exceeded our expectations. In addition, your finance manager, Thomas Puco made the final purchase agreement paperwork less than a ten-minute task. Lastly, the final check out before driving our new CC Sport off the lot was so informative we now only need the car manual for reference, not for learning feature operations.

You should be very proud of your dealership, staff, and most importantly, your service quality. Please do not hesitate to use our names as a reference and we will certainly be sharing our positive experience with our friends and family.

We look forward to seeing you and Jarrod when we are in for our regular service maintenance. In the interim, continue enjoying your success for being one of the leaders in car dealership service and quality.

Sincerely,

Greg and Tracey Tuthill

1 Sunnybrook Road

Basking Ridge, NJ 07920

Dear Mr. Levinstone:

From the moment I stepped into your dealership last Thursday afternoon, I was treated with courtesy and respect. More importantly, once Jared introduced himself to me and understood my interest in test-driving the 2009 Rabbit, he provided me with a wealth of information about the safety, performance and maintenance of the vehicle. We subsequently agreed upon a sales price without extensive debate, arriving at a figure that I felt was fair and reasonable.

Yesterday, Jared went out of his way to pick me up from my home in Boonton so that I could pick up my new car. He reviewed all of the Rabbit's features with me, made certain that I had no other questions or concerns, and fully explained the next steps (including getting my permanent license plates and my first maintenance check) in the lease process.

I never felt rushed, although the purchase was complete in less than four business days. And I was definitely treated as well as a customer buying a VW with a much higher profit margin.

I have already recommended your dealership to my parents for both maintenance and future vehicle lease agreements. In the future, you can be certain that I will also be recommending Jared specifically as a salesperson who is fair, knowledgeable and an absolute pleasure to work with !

Sincerely yours,

Elizabeth A. Davis

Hi! I just wanted to let you know about the experience that my husband and I had regarding the servicing of our new Jetta for the initial 5,000 miles. I was completely thrilled with how everything went. I travel from about an hour and 15 minutes away. I arrived at Bernardsville just before 6PM on Thursday. I was waited on without a second thought. My car was ready the next morning, pretty much right away. When I returned to pick up my car, I initially saw that it had been washed on the outside. Please understand that the last car I had, which was a new Saab, was never taken care of like that while in for a servicing...something as simple as a wash and vaccuum thrilled me. Any questions I had regarding the servicing were answered right away. Another plus was the price.

I just wanted to share my positive experience with you...for it was partially because of the poor service I received on my last car that I did not return to that dealership. You are wonderful. Thank you!

Kevin Lesoine

The recent purchase of my new VW Jetta Wolfsburg was great. I have only the best things to say about the staff of Bernardsville VW. While i was in doing the financial paperwork my mother noticed that the front chrome grill on my new car was pitted. This was eventually relayed to Tony the owner. There was a brand new grill in stock and we were told by Tony that it would be put on today, no charge, no questions asked. Tony even bought the car down to the service department and back around front again when the new grill was installed. A few days later I sent an email regarding the radio codes, because they were no where to be found. Within a half an hour I had a response with the radio codes. Like I mentioned earlier I have only the best things to say about the staff, I will continue to rave about the service I recieved, and reccomend you to any who is in the market for a VW, as your service is of the highest quality. Thank you for the great service and I look forward to dealing with you again in the future.

Shawn Gallagher
Dunellen, NJ
08 VW Jetta

Thanks for your note, Cindi. I consider your service department as

excellent. If I buy another VW, and I fully intend to, they will be a major

part of the reason. Truly a class act. 

Dr Johnson

Hi Ed,

The car is great! It drives really well, and is fun to drive. I am really glad I got it. I drove it yesterday to a baby shower in Westchester, and it handles very well in the rain, as well. There are also a lot of little perks that I like about it, I'm beginning to really like the Satellite radio...Thanks very much for all of your help, I hope my little silver Honda gets a nice new owner who will treat it well.

Regards, Tina
of West New York
2008 Volkswagen Jetta

Ms Janet Dickinson and her husband said that Michael Sclafani was an excellent Salesperson and wanted to make sure we were aware of the great service that they received!

We wanted to take a moment to share this positive feedback with you. Have a great day!

VW Customer Care
Nicole Menard

RE: Evan Dickenson

Best part:

" Car was purchased at Bernardsville VW. It is by far the best dealer I've ever been to. They are mod friendly and I didn't ever feel pressured. Overall they are friendly and helpful. Plus, I get free tires for life... a pretty good deal for the 18' Pirellis

Mike

It was a great pleasure doing business with Michael Scalfani, not only was he very pleasant but he was very knowledgable as well. I have been car shopping for about a month now and out of all sales consultants that I have dealt with, Mr. Scalfani was the most pleasant and informative thus far...Overall, Mr. Scalfani is an excellent sale consultant and wonderful person as well.

-Reginald Wilson

Overall, I had great service.

-Jennifer Arnold

Treated far more professionally than other dealers...

-Bill Newman

The service has been excellent. I have absolutely no complaints and I am a very hard person to satisfy. The car is outstanding and surpasses my expectations. The salesperson, Rich was well informed, answered all my questions and more. Tom, your finance guy, was teh first finance person I have had the plasure to deal with that was not pushy. Your dealership was nothing like I expected. You guys are excellent. My family has shopped with you and recommended you and now I know why. Thank you and your staff for an excellent purchase experience, I surely will recommend you too.

-Roger Quintana

Michael was very enjoyable to work with and was very knowledeable about the product.

-Corey Zogg

"..I was treated with warm respect by everyone at Bernardsville Volkswagen."

-Herminio Alvarez Jr

When I was searching for my Volkswagon Limited Editon Beetle I considered other VW Dealerships around my area, but then I met Rich Reybok from Bernardsville VW. Rich was extremely helpful, knowledgeable, and very professional. So, I stopped searching right then and there. He was wonderful to work with. He wasn't pushy at all and made me feel at ease and comfortable with my decision making. He thoroughly answered all my questions, returned all of my phone calls and he even called me to make sure I was satisfied with my new convertible beetle. I trust him. If I ever have a question, I still call him and ask for his advice. Bernardsville VW has been a totally satisfying experience. I'm 100% hooked and so is my family. I've already spread the word and told my friends about Rich Reybok and my B'ville VW experience.

-Meghan Howard

I found my salesperson to be both professional and courteous. Mark was helpful and imformative...My experience was excellent and would not hesitate to recommend anyone...

-Dave

My wife Elaine and I were very impressed with the dealership and staff. While looking at the GTI in the showroom, we were greeted by the owner of the dealership. We were very impressed with the dealership, staff and our salesman Bill Gaffney. It was one of the best experiences we've had looking for a new car.

-Jeff Mastropaolo

I would like to thank you for providing me with excellent, courteous service on my recent visit to Bernardsville VW. I received all the information I needed regarding the 04 Golf I was interested in at the time...and will certainly make your dealership our first stop when we are back in the market.

-Thomas Williams

This diesel Jetta is fantastic! I am averaging 48 MPG on the highway! It's unreal. Wish I had done this sooner. Thanks for a good deal on a GREAT car, and an exceptional buying experience! See you when it's time for the next car. It will be a diesel VW from you at Bernardsville Volkswagen.

-Keith Goldberg

The Selection was awesome...Bernardsville Volkswagen was nice and they called to follow-up. The salesman, Peter, was the BEST! Everything was right due to the way they handled the sale. The Finance Department did a very good job executing the paper work to make smooth and quick.

-Alexander

We want you to know that working with you was a wonderful experience. Your natural enghusiasm fo rhte VW product and your geniune personality create a trust with your customers that defies the "typical" car sales experience...Bernardsville Volkswagen should be extremely proud of the quality of talent they have available to serve the customers that walk in the door. It is because of you that we will return and purchase VW #4 as soon as my daughter is ready to drive. And you can be sure that we will refer others to you personally as the experience was A+.

-Kathe & Stew

RABBIT LEASE GIVEAWAY! To celebrate the Grand Re-Opening of the new facilities, Bernardsville Volkswagen raffled a 24 month lease for a 2007 Rabbit. During the month of July and August there were many entries. On September 1, 2006, Terry Cowan, Regional Manager of PNC Bank drew Mr. Zoltan Racz of Washington, NJ as the proud winner!

I bought an Eos...and it is a 10. It was one of the best sales arrangements I have ever had and they were quick and easy to deal with.

-Christine Raymond

Your personnel have been outstanding.

-Jim Lappegaard

Rich was extremely helpful and enjoyed working with him. It was a wonderful change of pace considering the experience I had with a different Volkswagen dealer.

-Arthur Ward

Everything went great, was in and out fast. Everyone was friendly and Bernardsville VW service gave me a car wash because my car was really bad and I told them I had no time to wash it.

-Brian Chase

I'm just replying to say that I've been in talks with Josh Catalini over the course of the week, and he's been a terrific associate. I'm going in tonight to hopefully finalize a deal and just wanted to point out how helpful he has been throughout this proces.

-Bill Bejarano

My sales experience was great with Richard Reybok.

-Glenn Fogarty

It was a great car buying experience and the Passat Lux is a beautiful car.

This is my eighth Volkswagen.

The last four were purchased from and always serviced by your dealership.

The overall sale and service at Bernardsville Volkswagen is excellent.

I really enjoyed working with Peter Franzoni and your team.

Your dealership will continue to perform all of my service.

I am looking forward to many years of driving my 2008 Passat.

Thanks for your interest.

Richard

"Great car, great service.

VW Bernardsville are a real pleasure to do business with. Michael made sure that every part of the process went perfectly and we really couldn't be happier.

We love VW's and would never consider buying from anywhere else."

Tom from Chatham, NJ

Yes, Michael Sclafani was very professional and courteous during my visit. I will absoluetly see him again when the time is right for me.

Thanks so much for your help,

John Maichin
from Mendham, NJ

"Jared made the entire process very easy. I would highly recommend this program to others."
Corina Fisher from Lopatcong, NJ

"I had a very pleasant experience with you dealership. I am very satisfied with my new Eos and the level of service I recieved from you dealership.

Mike was an exceptional sales professional. I did not even know that I was in the market for a new car. Mike did just the right amount of follow-up and provided a good amount of information that made it impossible for me not to come in for a test drive. He was very knowledgeable of the vehicle and made sure he focused on the information that was important to me. Most impressive, he managed my impatient tendencies and worked out a deal within an hour of me stopping by. Friday morning I woke up thinking about getting a new car, Friday afternoon I drove off with my new convertible. That is my definition of a good day.

Thank you all for your assistance during this process. I appreciate Mike following-up with me on Saturday morning. I definately walked away with a positive experience."

Maegan Mathieu
from Morristown, NJ

Thank you for the great service at Bernardsville VW. Dan was very nice to work with!

Jennifer Boyce from Mendham, NJ

Robin Barter from Berkeley Heights, NJ

...as always the service and treatment I receive from your dealership is professional and kind. Whether it be for an oil change or for some other issue, the service I receive is always excellent. I want to thank you and all your personnel for that, because owning a car is stressful enough without having to deal with a dealership that doesn't care about the people who drive the cars they are taking car of. Your dealership is full of kind and responsible people and I appreciate and applaud you all.

Dawn Wallace

"Thanks for the follow-up. Not only was working with Bernardsville VW a huge step up from working with other dealerships we went to, but Vanessa herself was great to work with. She provided great service and responses to my calls and I was very comforatable working with her during the buying process. I definitely will recommend Bernadsville VW and Vanessa to others looking for a car!"

Stepanie

Morristown, NJ

"We want you to know that working with you was a wonderful experience. Your natural enthusiasm for the VW product and your genuine personality create a trust with your customers that defies the 'typical' car sales experience"

Kathe and Stew

Warren , NJ

Volkswagen Eos

"Bernardsville Volkswagen was Excellent and the overall exerperience was Great"

Manikant

H elmetta , NJ

"This is my 4^th vehicle from Bernardsville VW and they are Fabulous." David and Karen

New Vernon, NJ

"Everything was really great. I was very satisfied with the purchase. Bernardsville Volkswagen called me right away. The process was no hassle; there was no pushing the business. Everything worked according to the way you said it would. It was stress free."

Vicotria Suarez

Teaneck, NJ

I have leased a car from (we won't mention) VW and I am sorry I didn't give you my service because I feel I received a horrible deal and got [horrible] service from them. I wish I could just give back my car and lease one from you guys. Sorry.

Robin Barter

Berkeley Heights, NJ

Peter is the most professional car salesman i've run into in a long time.
He found a hard to find car for us and we're picking it up Monday. He's even coming in on his day off to do the deal.

He's also arranging for us to turn in our Jeep at the Chrysler dealer near you which will save us a lot of time and headache.

We're looking forward to seeing you tomorrow.

Thanks,
DD
New York, NY

VW Eos

"It was Excellent. Bernardville VW has good communication."

Sivakumar

Basking Ridge, NJ

"The salesperson was Terrific throughout the whole experience." Christopher

Chester, NJ

"Bernardsville Volkswagen was more accommodating than any other dealer I went to"

Jane

Summit , NJ

"I went to a couple of VW Dealers and Bernardsville VW had the BEST customer service. They were extremely polite"

Eric

Belle Meade, NJ

"This is our 3^rd Volkswagen from the 3^rd VW dealer, and Bernardsville Volkswagen is the Best experience we've had."

Jon and Amy

Maplewood , NJ

"The dealer actually went out of the way to get the car I wanted."

Kris and Jason

Succasunna, NJ

"The salesperson was really cool. They were willing to work with me on my trade-in."

Ken

Rockaway, NJ

"It was excellent! Pete was awesome and went over every little detail of the car."

Kate

Basking Ridge , NJ

"I was totally satisfied with Bernardsville Volkswagen because they were friendly and there was no pressure."

Nayna

Edison , NJ

"They were great. Rich was great and worked with my schedule to make an appointment."

Catherine

Linden , NJ

"Mark was the best salesperson I ever dealt with."

Ron

Chatham, NJ

"This is the 3^rd car I bought from Bernardsville VW and they worked out another great deal for me." Amanda

Summit , NJ